SIS FAQ/End User Support

End User Support
End User Support Communication will be done through the iSISHelp@sa.ucsb.edu email account. Users can select the Email Us functionality, available in the footer of each page in all iSIS applications. Once selected, it will include in the email message information about the user browser and other system information.

Application Access Request Procedure
Application access procedure remains the same. Please contact your department designated security administrator to request application access through the STAR Access Request System.

How to login to the converted applications
URL: https://isis.sa.ucsb.edu
Use your UCSBNetID and password as your login credentials.

What to do if you experience any issues with your UCSBNetID account
To activate your UCSBNetID or change your password, visit https://secure.identity.ucsb.edu/manager/

If you still experience difficulty accessing iSIS and you are certain your username and password are correct, please send an email to ssohelp@sa.ucsb.edu

End User Support
In case of any iSIS issues, please submit an email request by following the Feedback button on the right upper corner of each page of the converted applications. The email will be sent to iSISHelp@sa.ucsb.edu.

You can also email the account directly from your email account. iSISHelp@sa.ucsb.edu

Print output
If you ran jobs or reports out of Complete that produced printed output, please note that the new system DOES NOT produce any printed output. Instead, all output that was previously printed will be saved as a PDF and can be found by clicking the “Output” button in the upper right-hand corner of any iSIS application. The button appears on each page and a star will appear next to it when new output is available.

List of converted applications
USEC, INDX, CRES, FAID, FAST, SFSO, STAB, CTAB, SREG, STAR, SSDA, ADMS, UADM, IRES, GSFR, GDIV

Other Affected Systems (These interact with the converted systems and thus may be indirectly impacted.)
GOLD, eGrades, AAA, App Status(Admissions Web), Applicant Authentication, Online SIR, Inside Admissions, Delta Sys, Insurance Waiver, Orientation Reservations, BARC, SLR, DSP, Online Catalog, L&S Advising Workflow Application, Public Verification, Parent Info, Document Management, eTranscript , TEAS, TTS, Perm/Pin Reset, Sevis

Requesting Systems Access
The procedure for requesting access to these systems has not changed. Please continue to submit requests for systems access through the Access Request System at https://apps.sa.ucsb.edu/star/depts/deptlogin.asp.  As always, access to student systems will only be granted after the employee has completed the FERPA training located at https://my.sa.ucsb.edu/ferpatraining/.