If you are Faculty or Staff please submit a ticket by clicking the button below: 

Submit IT Support ticket


If you are looking for MFA support follow this link:


Campus Services Support Links

Campus Office of Software Licensing

The Campus Office of Software Licensing (COSL) coordinates site licenses and volume purchases of specialized software to provide discounted pricing.

College of Letters and Science IT (LSIT) Knowledge Base

The College of Letters and Science IT (LSIT) Knowledge Base contains an overview of the technical services available that are supported by the College of Letters and Science.

IT Services Catalog

The IT Services Catalog provides a single place for end-users and customers to request assistance with technical issues and requests.

ITIL Glossary

A list of commonly used IT terms relating to incidents and services.

Full List of Services

Advanced Connectivity Solutions

Communications Services and the Network Operations Center provide and coordinate special purpose data and network connectivity solutions. 

Application Hosting

Providing full-service hosting of Line-of-Business production and development platforms offering distributed business applications, database servers, and support.

Cable Television Communications

Services, in conjunction with Cox Communications of Santa Barbara, provides cable television service to campus faculty, staff, departments, and student housing.

Campus Cellular Services Communications

Services provides support for establishment of cellular services covered by University Policy G-46.


Connect is UCSB’s new communication and collaboration service. Connect will initially provide Email, Calendaring, Contacts and Tasks.

Data Warehouse

Consistent, secure, understandable, navigable administrative information for standard and ad-hoc query and reporting. The Data Warehouse serves departments as well as central offices.


eduroam (education roaming) is the secure, worldwide roaming access service developed for the international research and education community.

Electronic Timekeeping

UCSB’s Electronic Timekeeping system gathers employees' time and attendance information electronically and exports it to the campus payroll system. 

End User Computing

Technical assistance and support for staff and faculty computing issues. General installation, configuration, and administration for departmental workstations, LAN and network equipment.

Hard Drive Destruction Service

ITS staff at North Hall Data Center (NHDC) will take custody of hard drives that UCSB customers wish to have destroyed and securely destroy them.

Identity and Directory Service

UCSB Identity Services is responsible for the planning, development, and operation of enterprise authentication and authorization services for use by campus service providers and partners.

IT Services Catalog

The IT Services Catalog is a single point of contact for enterprise technical services and support at UCSB.

ITIL Glossary

A list of commonly used IT terms relating to incidents and service.

Network Infrastructure Planning

Planning Communications Services and the Network Operations Center provide a variety of planning and coordination resources for campus planners, architects, and engineers in support of campus construction activities.

Network Infrastructure Services

Communications Services and the Network Operations Center provide and coordinate minor network wiring projects to accommodate campus departmental moves and changes.

North Hall Data Center

The North Hall Data Center is a resource for hosting UCSB information technology systems across the Academic, Administrative and Research communities.

Palo Alto Networks (Unified Threat Management)

The UCSB campus network is protected by Unified Threat Management (UTM) service on firewalls from Palo Alto networks, which block  network traffic to known malicious IP addresses.

Ivanti Connect Secure Campus VPN

These pages are designed to provide assistance with the installation and configuration of VPN client software as well as convenient access to general information on VPN services at UCSB.

Secure Compute Research Environment

The Secure Compute Research Environment (SCRE) is a private, secured, virtual environment in which researchers may remotely analyze sensitive data, create research results, and output their research results and analysis.

SSL Certificates

Acquiring SSL Certificates for Hosts in the "ucsb.edu" domain.

Supercomputing Overview

The ITS Supercomputing unit helps UCSB academic community members access and use the High Performance Computing (HPC) resources available from the national supercomputing centers: SDSC and XSEDE.

Telephone Services

Communications Services provides a wide range of telephone services to the campus.

Two-Way Radio Services

Communications Services manages access to the UCSB 800MHz radio frequencies. Two-way radios are an important part of the campus's life safety services.

U-Mail Student E-Mail

The U-Mail Student E-Mail Service (now G Suite for Education) provides e-mail and other affiliated collaboration services for UCSB's student population.

UCPath Operational Data Store (ODS)

The UCSB UCPath Operational Data Store provides access to UCPath Human Capital Management Human Resources and Payroll data for purposes of reporting or data interfaces to other campus operational systems.

UCSB Alert: Everbridge

UCSB Alerts is a communications tool the university uses to distribute emergency information to the campus. Students, staff, and faculty can update their email, text, or phone contacts on the alerts website.

UCSB-Hosted Websites

UCSB-hosted websites transitioned to Pantheon's commercial Drupal hosting platform.

VSaaS - Video Security as a Service

ITS has partnered with a commercial Video Surveillance provider to deliver a managed, supported, scalable, and cost efficient one-stop service.

Zoom Video Conferencing

Zoom is a cloud-based platform for video and audio conferencing, mobile collaboration, and simple online meetings.